• ARRIVAL time is 4:00 pm. DEPARTURE time is 10:00 am. If the rental unit is ready before 4:00 pm, you may be allowed to check in early. You must call ahead to make sure the unit is ready. Do not enter your rental early without permission, please! Also, we do ask that, if you plan to leave prior to your scheduled departure date, you notify our office.
• Maximum Occupancy: Maximum occupancy must be strictly adhered to. Occupancy count includes children. Exceeding the occupancy limit set for your unit is grounds for immediate eviction.
• Most tenants must be 24 years of age. (This does not apply to family groups.) ABSOLUTELY NO HOUSE PARTIES!
  
• The person signing the contract must be 24 years or older and must be present during the rental period.
• A and W Mountain Rentals & Realty, Inc. reserves the right to refuse service to anyone that they feel will not be responsible for the property he/she is renting.

All reservations are subject to a 7.75% NC sales tax. Some properties are subject to 6% local occupancy tax.

• Payment Information: Visa, MasterCard & Discover, Cashier's Checks & Money Orders are accepted. Personal checks are welcome if received 20 days in advance of arrival date. Stays of 4 weeks or longer may not be paid by credit card. If a Security (Damage) Deposit is requested, the security deposit also may not be paid by credit card.
  
• Security Deposit Waiver: In lieu of paying a refundable Security (Damage) Deposit, we have already included a non-refundable $45.00 fee to purchase a Security Deposit Waiver policy into the rental totals listed on the individual properties. The Security Deposit Waiver is a protection plan that protects you from accidental damage to or theft from the property. This waiver policy does not cover negligent or willful and wanton conduct. A brochure outlining the benefits, exclusions and limitations will be sent with your Vacation Rental Agreement. (Brochure)
  
• Security Deposit: Occasionally we will charge an additional security deposit or a pet deposit in addition to the Accidental Rental Damage Insurance that is included in the rent. This security deposit must be paid by check rather then put on a credit card. (If your arrival date is less than 20 days away, a Cashier's Check or Money Order will be required.) This check will be deposited in the Company trust account and your Security Deposit will be refunded by check within 45 days of your departure.
  
• Arrival Date: If your arrival date is less than 30 days away, the total contract amount will be due within 4 days of booking. If your arrival date is more than 30 days away, an initial payment consisting of half of the rent, the reservation fee and the optional travel insurance premium, if desired, will be due within 4 days of booking. The balance of rent due, including taxes, the non-refundable $45 Security Deposit Waiver or refundable Security Deposit and any other miscellaneous fees, will be due 30 days prior to your check-in date. For stays of 4 weeks or greater, these fees will be due 45 days prior to your check-in date.
  
• The Vacation Rental Agreement (contract), based on the North Carolina Vacation Rental Act, will be sent by the following business day after you make your reservation.
  
• Cancellation Policy: This policy is based on the N.C. Vacation Rental Act: If property is re-rented on the same terms as your lease, we will refund all monies paid less a $25 processing fee and a $35.00 reservation fee (included in rent total on website but listed separately on the contract). If the property is not re-rented on the same terms, Tenant will not be entitled to a refund of any monies paid.
  
• Trip Cancellation/Interruption Insurance/Travel Insurance: We offer trip cancellation/interruption insurance from Travel Guard (Travel Guard's All Seasons Travel Plan) for your convenience. This insurance is optional, but we strongly recommend it to help you to cover your investment should you have to cancel your reservation plans. We will send you a document explaining the details of the coverage (benefits, exclusions & limitations) along with your Vacation Rental Agreement (contract). You then have the option to accept it or decline it by initialing in the proper place on the contract. If you choose to decline the insurance, you will simply initial page 1 (Paragraph 4, Financial Terms) of the Vacation Rental Agreement where indicated, but remember NO REFUNDS WILL BE GIVEN IN THE EVENT OF UNFORESEEN CANCELLATIONS (unless property is re-rented for the same amount or greater). Travel insurance can be added to any reservation up to the time that the Final Payment is made, but remember the insurance will not cover pre-existing circumstances or conditions. For more information regarding the travel insurance please click here.  This policy has many other benefits including airline travel delays, emergency medical transportation and medical expenses. Note: 1. It is not something guests want to think about - and with good reason - but unfortunately, we find that many vacationers do become ill or injured during their trip and many medical plans do not cover illnesses and injuries that occur on vacation, or if they do, there are still out-of-pocket expenses that must be paid. The ASTP reimburses for many emergency medical and dental expenses not covered by regular medical insurance. Our company actually changed from another travel insurance company to Travel Guard, mainly because it has such great medical benefits when you are on your trip. In order to qualify for this benefit, you have to see a medical professional for the first visit while here on you stay. Additional benefits (up to $25,000 if needed) qualify after you return home for up to 1 year.
  
• Arrival Guidelines: Every effort is made to be sure the homes are clean and ready for your arrival. If we do not hear from you at the office within an hour after your arrival, we will assume that the home is cleaned satisfactorily. If your arrival is after hours, leave a voice message on the office phone. Only call the emergency numbers late in the evening for important problems; i.e., no key, no heat, no water. You will be required to turn on the water for the home and flip the hot water breakers. You will be emailed instructions prior to your arrival giving the locations of these.
  All homes are fully equipped for normal housekeeping. Towels and linens are provided for all rental units. In addition to sheets and towels, 1 roll of paper towels, 2 rolls of toilet paper per bathroom, kitchen garbage bags, dishwasher soap, bath soap per rental are provided for you. Personal items are not provided. Please bring your own.
• Repairs & Service Calls: Please report any inoperative equipment to our office promptly. We cannot guarantee appliances, TV's (including Satellite service), hot tubs, etc. and no refund or rate adjustments will be made for any mechanical failure including power outages. However, we will make every effort to have repairs done quickly.
  
• Hot Tubs: Many of our rentals have hot tubs outside for use by our guests. We do our best to see that these are hot and ready for your use when you arrive, but we cannot guarantee this since some hot tubs require a day to heat up after draining. Please read the hot tub rules and follow them for your safety. Be sure to shower before entering the hot tub so you will not be bringing excess germs and dirt into the hot tub. Persons who are pregnant or have a bad heart should not use the hot tub. Children must be supervised and be made aware of basic cleanliness rules regarding hot tubs and toileting habits.
• WAIVER OF LIABILITY FOR SPA, HOT TUB, JACUZZI: The tenant understands that there are special risks involved in the use of spa, hot tub or Jacuzzi. Tenant is aware there are potential dangers to children who are not carefully supervised, as well as any person using spa, hot tub or Jacuzzi too long or if a person has health risks, is intoxicated, using any kind of drugs or medication, or pregnant. Tenant agrees to waive any claim whatsoever against Agent and Owner of property for accidents or injury arising from use of spa, hot tub or Jacuzzi. Tenant agrees that he/she is responsible and liable for any damages that occur to the spa, hot tub or Jacuzzi through their or their guest's misuse or negligence.
• Pets: If dogs are permitted in the unit, it will be noted as Yes under Features and mentioned in the property description. YOU MUST HAVE PRIOR PERMISSION TO BRING A DOG INTO ANY RENTAL UNIT THAT ALLOWS DOGS. Pets are not to be left unattended in the rental unless crated. Some owners specify a 20 or 25 lb. maximum on the size of the dog considered. A few homes may allow a medium size dog if you have prior permission. There will be a non-refundable pet fee of $50 for each dog allowed. IF YOU BRING AN UNDECLARED PET INTO A RENTAL, WE WILL CHARGE A MINIMUM OF $150 FOR EXTRA CLEANING.
• Recommended Items to Bring: Flashlight (in case you arrive at night), long distance calling card, camera, light jacket (a must year round thanks to our cool mountain temperatures!), extra paper products, dishwashing liquid, laundry soap, etc.
• Snow Tires, Chains or 4-Wheel Drive: Snow tires, chains or 4-wheel drive is mandatory during adverse weather. Some of our properties will require chains in addition to 4-wheel drive. This agency does not guarantee any weather, road or ski conditions, and there is no refund as a result of either.
• Long-Distance Calls: ABSOLUTELY NO LONG-DISTANCE CALLS ARE PERMITTED. (Please note that Boone phone numbers do not require an area code but are still long distance from most of our rentals – you will be responsible for any phone charges incurred while you are staying in the rental unit.) This includes the AOL phone number in Boone! Please bring your calling cards with you. Some cellular phones work in the area. While Beech Mountain as well as other areas have cellular phone coverage, certain areas provide no coverage. Cellular coverage is also determined by the cellular company that you use.
  
• Moving of Furniture or Decorative Items: You are not permitted to move furniture or items decorating the home from their original position. If our cleaning staff has to move furniture, décor, appliances (especially TV's, VCR's, DVD's, etc) back to their original location, then a minimum additional fee of $25.00 will be charged.
• Heating: Each home is equipped with a central heating source such as electric heat, or oil or gas furnace. Most homes also have fireplaces or wood-burning stoves that offer supplemental heat. Some owners provide firewood. If not, for a fee, firewood can be provided for you or you can buy bundles at local stores.
  
• Smoking: Smoking is not permitted inside any of the properties. All of our rentals are non-smoking. You may smoke on porches and decks disposing of ashes and cigarette butts properly. If it is determined that smoking did occur inside a non-smoking property, an additional cleaning fee will be charged to cover the cost of smoke removal and any damages incurred.
• Departure Guidelines: Guests are asked to straighten and tidy the rental property including but not limited to cleaning the grill, washing and replacing dishes, laundering towels and removing garbage. If our cleaning staff has to perform these duties, a small fee will be charged. You are not required to make beds, vacuum, scrub floors or sinks. 1 load of towels (only 1 load) and all sheets may be left unwashed. Departure Inspection Staff will remove all ashes from fireplaces.
• Construction: There are many growing communities in our area. If there is construction going on near the home you have rented, please realize this is beyond our control. We will not be able to refund your money or move you to another unit.
  
• Items Left Behind in Rental: Items left behind in the rental will be saved for 30 days. After that, they will be disposed of unless we receive in writing (by fax or email), within the 30 days, a request to have them shipped back to you at your expense. We will need to have the funds for postage prior to shipping them. In addition to postage and packing fees, there will be a minimum of a $10 fee payable to A and W for this service.
• On-line Booking: The information that you provide to us when booking your reservation on-line will assist our reservationists in completing your Vacation Rental Agreement (contract) that is required by the North Carolina Real Estate Commission. The advantage to you for booking on-line is that you have an immediate 24-hour hold placed on this property. If you are booking this reservation on a weekend, the reservation will be held until Monday at 5:00 PM.
• Please call our office within 24 hours of making this on-line booking (as early as possible between 9:30 AM and 5:00 PM). One requirement of booking on-line is that our reservationists require a telephone conversation with you to make any final arrangements before sending you the contract. For example: The reservationist will discuss rental policies and let you know at that time any discounts that apply. The total you will be given when booking on-line does not include discounts for last minute, gas allowance, returning guest or military or charges for pet fees.
• After the phone conversation with you, we will fax the contract for your initials and signature (or email to you if you do not have a fax available). This contract needs to be returned to us within 2 days after it is sent to you. This reservation is not binding until a Vacation Rental Agreement has been received by A and W. After the signed and completed contract has been received, we will charge your Visa, MasterCard or Discover.
• If we do not hear from you with 24 hours of your making this on-line booking (or by Monday at 5:00 PM if the reservation was placed on the weekend), we reserve the right to cancel this reservation for this property, so that another may reserve it. Before cancelling this reservation, we will place a courtesy call to you in an effort to reach you.
   

We invite you to view all of our rental properties and contact us by phone at 828.898.9188, e-mail us, or us or online request form to ask questions or request reservations.